RPA – Digitalize existing processes to reach fast business effiency and ROI

You've definitely heard about it. The new buzz word in the digitalization jungle, RPA.

 

With ever-increasing frequency, customers have been approaching and asking Trivalo about RPA and whether it applies to them or not.

 

How RPA could be Perceived?

 

Ohhh, I've heard this one before... another automation technology that inevitably adds more complexity to my (sometimes not so perfect) daily business operations. Is this the case?

 

Our Six Sigma and RPA-Certified Specialist is here to set the record straight. He will explain RPA and its game-changing impact, with the caveat that it needs to be applied correctly. He will also give cautionary advice on things to look out for. Last of course, is why you should choose Trivalo when beginning your RPA journey.

 

So, let's get started!

 

What is RPA?

 

RPA = Robotic Process Automation.

 

Generally speaking, there exists two types of Robots.

- Physical Robots

- Software Bots.

 

In the context of this article, we are focusing on Software Bots.

 

At a high-level, RPA software automates manual, repetitive and time-consuming computer-centric tasks. In many of these cases, complete automation can be achieved (no human intervention required).

 

 

For example; work orders in an EAM solution, invoice processes in an ERP solution, or even tasks to complete a web-form on the intranet can all be automated with RPA. There´s very few limitations in terms of processes and systems that it can't handle.

Who wouldn't want that?

And when implemented correctly, RPA really does have game-changing benefits.

For the average RPA implementation, you can expect a consistent ROI of 3-9 months (vs. other automation technologies like BPM, where it can take years).

The Bots of course don't have the same labor laws and can therefore work 365-24-7. They don't make mistakes, granted that the instructions are correct. A process that used to take hours, or even days to complete, can now be executed in seconds. The impact on customer satisfaction is therefore obvious, not to mention the increased throughput your department can now handle.

 

 

 

 


 

Sounds Great – What's the Catch?

When Trivalo decided to combine Six Sigma process improvement with RPA, we knew we made the right decision for our customers, and here is why.

When companies see the RPA catch-phrase 'Automate manual, repetitive and time-consuming work', it's easy to jump on the band-wagon and start automating anything and everything. It's especially easy to automate non-value add activities, and that is where the danger really lies.

There is absolutely no value (actually, it is a negative value) when one decides to continuously automate non-value-add activities.

Before initiating your next RPA project, ask yourselves these three fundamental questions:

- Does this activity transform the process positively (and closer) toward completion?

- Is this activity consistently done right the first time?

- Does your customer actually care (or would they pay) for this step to be done?

 

If you answered no to any of these questions, you might think that it’s an opportunity to use RPA. In most cases, it is not. These activities should be completely removed from the process in the first place, not automated.

One good example (of many) is an Invoice Reconciliation Process. A repetitive, time-consuming, computer centric activity.

By applying process improvement methodology and looking upstream in the supply chain, you might find that most activities in the process could be removed entirely by changes in these pre-ceding processes. Examples could be; integrations, creating standardized templates or removing non-structured data, to give a few of the many possible solutions.

To clarify: There could be several improvements made to pre-ceding processes that would completely mitigate the need to use RPA automation, because these activities would simply no longer exist!

 

 

 

So, which would you prefer?

- Numerous and unnecessary (but automated) activities. with another software added to your portfolio.

or....

 

- Lean business operations, only working on tasks that bring you closer towards a desired end state, with efficient execution.

 

The answer in this scenario is an obvious one, and perhaps I could be biased (I am a Six Sigma worker at heart). But on the other end of the spectrum, I easily omit and recognize the game-changing impacts that RPA has on Value-Add Activities, which is simply unparalled.

 

RPA, when applied correctly, takes existing value-add activities and essentially automates them to within seconds.

 

Six Sigma, for all its glory, can remove almost all non-value add activities in a process, and ensure that only value add activities persist, but when it comes to actually impacting these remaining value-add activities, RPA is simply a Game-Changing solution, and hopefully this sheds light on when RPA should be used.

 

It’s a bold claim, but hopefully the morale to the story is understood.

 

- Don't fall into the trap of continuously automating non-value add activities. It will inevitable add complexity, cost and a host of other problems to your business.

- Apply process improvement principles to a process before starting RPA.

- Keys to Success:

1. Remove the Non-Value-Add Activities

2. Automate the Value-Add Activities

 

Note: for simplification purposes, Trivalo defines NVA's as wasteful steps in a process that can be removed. We recognize that some NVA's are simply unavoidable.

 

 

Why Trivalo

 

We are excited to announce that we have established two strategic partnerships Ui Path and Automation Anywhere, two of the three main players on this fast-growing RPA market.

 

We are certified as RPA Program Managers, Project Managers, Business Analysts and Developers.

 

Read more about our partners below:

 

 

 

https://www.uipath.com/

 

 

 

 

 

https://www.automationanywhere.com/

 

The fact is that we have already started RPA journeys with customers into real business cases. Experience that we can reuse in other companies and domains. In some cases we ´ve seen automation potential in a process up to 80%. Meaning the customers will be able to dedicate their personnel to more value-added activities, rather than the non-value add.

 

 

 

The first step in your journey is to conduct an RPA Opportunities Assessment. Our specially designed Trivalo Assessment will quickly identify the optimal ROI opportunities within your business, and whether you should consider a process improvement initiative to clean out non-value add activities before engaging.

If you need help building momentum for RPA within your organization, identifying RPA process candidates, setting up an RPA Centre of Excellence, or are ready for implementation, consider Trivalo; who truly combines domain expertise, business process improvement with computer centric automation.

To see and read more about this exiting area, browse the links to UiPath and Automation Software above. This video also describes the RPA solution on high level excellent:

youtube.com/watch?v=b3Y_Yf3oapo

Continue the dialogue with our Six Sigma and RPA specialist Kevin Libbos:

 

 

 

 

 

 

Kevin Libbos

Mobil: +46 73 023 9900

Kevin.libbos@trivalo.se